What is Personal Information?
For example, personal information includes your name, age, e-mail address, preferences (such as asking to receive our emails or special offers), usage habits (including how and when you use the App) and, where applicable, payment details.
What Personal Information Do We Collect?
Our web server collects information related to your use of the App, including the IP address and domain used to access the App, the type and version of your browser, the website you came from to access the App, the page you entered and exited at, any pages that are viewed by that IP address and the country from which you accessed the App.
We use this information to monitor the performance of the App (such as number of visits, average time spent per page, number of page views), to determine interest in the App, and for business purposes, such as working to continually upgrade the App to meet consumer needs.
In addition, we may collect the personal information that you submit to us, such as your name, address and any other contact or other information that you choose to provide by:
- registering as a member/subscriber for the App;
- using your membership or subscriber account to access the App;
- contributing an article, photo, video, comment, data, or preferences to the App;
- corresponding with us via e-mail using the hyperlinks created for that purpose; or
- through other communication methods.
Your personal information may also be collected when you participate in surveys or polls, or respond to special offers, give-aways or promotions on the App. In addition, the App may store your electronic chat and other communications, which are necessarily incidental to the transmission and delivery of those communications and to prevent misuse of our App.
Other, more fulsome information, such as your account status and preferences is created and maintained by the App and through our third party providers (each with their own privacy policies) in the normal course of providing the App to our members/subscribers and other users. This includes the tracking of time spent within the App.
This information is collected and aggregated with the information of other users in order to gain an understanding of the usage habits and preferences of our members/subscribers and to assist us with the selection and adjustment of future content and features for the App.
Aggregated and anonymized information may also be shared with third parties for a variety of purposes, including without limitation in order to permit us to improve the App, to engage in marketing or similar activities, or otherwise for business purposes. This information is aggregated across all members/subscribers in order to protect the usage habits of individual members/subscribers.
Why Do We Collect, Use, and Disclose Personal Information?
We collect personal information from you for a variety of purposes, including to:
- establish, maintain and manage our relationship with you;
- keep records of your usage of the App, including records of: (i) any alcoholic beverages you purchase and the time and place at which such purchases were made; and (ii) visits by you to locations that offer alcoholic beverages for sale, including the time of such visits;
- review and improve the products and services that we provide to you;
- comply with your requests;
- notify you of products or services in which you may be interested;
- protect us against error, fraud, theft and damage to our goods and property; and
- comply with applicable law or regulatory requirements.
Additionally, we collect personal information for specific purposes that we may advise you of at or before the time that we collect such personal information.
We may also use your contact information to provide you with notification regarding the App, such as any future amendments to this policy, and may disclose such information in response to law enforcement agencies or other public agencies, or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety, protect the security or integrity of the App, or enable us to take precautions against liability.
Your personal information may be shared with our employees, contractors, consultants, affiliates and other third parties who require such information to assist us with establishing, maintaining and managing our relationship with you, marketing products and services to you, notifying you of products or services in which you may be interested, or developing, operating and maintaining the App. In addition, your personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of Quench.
For example, our secure billing service provider may provide certain information technology and data processing services to us from time to time so that we may operate our business. As a result, your personal information may be collected, used, processed, stored or disclosed in Canada, the United States of America and any other relevant locations.
Further, your personal information, including records of alcohol purchases, may be disclosed:
- as permitted or required by applicable law or regulatory requirements (for example, in response to a court order or a subpoena);
- to protect the rights and property of Quench;
- during emergency situations or where necessary to protect the safety of a person or group of persons;
- where the personal information is publicly available; or
- with your consent.
Access to and use of the App is provided via the Internet and that your information, including personal information, may be transferred across national borders and stored or processed in any country in the world. We may also collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
We may send you E-mail
From time to time we may e-mail important information to you regarding the App (such as a change to our service offering).
In addition, when you request information from us or become a member/subscriber of the App, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you do not wish to receive such e-mails, you may opt out of receiving emails by simply clicking on the unsubscribe link embedded within any one of the emails sent by us.
A Few Words about Online Safety
It is important to remember that while we take steps to protect your personal information and the integrity of the App that you sign up to enjoy, no security measures are perfect or impenetrable. In addition, whenever you voluntarily disclose personal information on message boards, in e-mails, or in chat or comment areas on the App, that information can be collected and used by others. If you post personal information in public places, others may send you unsolicited e-mail messages or attempt to contact you in other ways. Quench is not responsible for the collection, usage or disclosure of your personal information by third parties to whom you voluntarily disclose such information.
Always be cautious about the information you provide or store online.
Your Consent is Important to Us
In addition, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at email@example.com. In some circumstances, a change in or withdrawal of consent may severely limit or even prevent our ability to provide products or services to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to firstname.lastname@example.org.
How is Your Personal Information Protected?
Quench endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure.
The security of your personal information is important to us. Please immediately advise us at email@example.com of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the App strives to protect your personal information, we cannot guarantee the confidentiality or security of any information you transmit to us, and you do so at your own risk.
What about Third Party Advertisements or Links to other Websites?
You should be aware that companies that advertise on our App may use their own cookies. This Policy does not cover how these companies use their cookies.
Our App may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Quench is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
Updating Your Personal Information
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.
In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
Access to Your Personal Information
You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact us at firstname.lastname@example.org. Please note that any such communication must be in writing.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact us at email@example.com.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
If you have any questions or concerns about our privacy policies, please send an e-mail with your questions or comments to firstname.lastname@example.org.